This Privacy Policy describes how Contrax Analytics LLC ("Contrax," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our platform, products, data, software, APIs, and related services (collectively, the "Services"). This Privacy Policy is incorporated into and forms part of the Contrax Analytics LLC Terms of Service.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide
Account information (name, email address, company name, role)
Billing and payment information (processed by third-party payment processors)
Communications and support requests
1.2 Information Collected Automatically
Usage data (features accessed, queries run, jurisdictions viewed)
Device and technical data (IP address, browser type, operating system)
Log files, timestamps, and performance metrics
1.3 Data Inputs
Business data you voluntarily upload or connect to the Services
Configuration settings and preferences
2. How We Use Information
Contrax Analytics LLC uses information to:
Provide, operate, and maintain the Services
Process transactions and manage subscriptions
Improve product functionality, analytics, and user experience
Monitor usage, security, and system performance
Communicate with users regarding updates, support, and product changes
Comply with legal obligations
3. Data Usage and Analytics
Contrax may aggregate, normalize, analyze, and transform data collected through the Services.
We may use anonymized and aggregated data to create benchmarks, metrics, trends, and insights.
Such derived analytics do not identify individual users or companies.
Contrax retains ownership of all aggregated and derived analytical outputs.
4. Data Sharing and Disclosure
We do not sell personal information. We may share information only in the following circumstances:
With service providers and vendors who assist in operating the Services
With payment processors to complete transactions
To comply with legal obligations, lawful requests, or enforce our rights
In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have rights to:
Access, update, or correct your personal information
Request deletion of your personal information, subject to legal obligations
Opt out of non-essential communications
Requests may be submitted through the contact information below.
8. Third-Party Services
The Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties.
9. Children's Privacy
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will become effective when posted. Continued use of the Services constitutes acceptance of the updated policy.